Customer Support Executive (Voice Process - Night Shift)
Position: Customer Support Executive Voice Process
Shift: Night Shift
Location: [HSR LAYOUT BANGALORE]
Employment Type: Full-time
Job Overview
We are looking for an articulate, energetic, and detail-oriented Customer Support Executive to join our international voice process team. In this role, you will be the frontline voice of our company, handling inbound and outbound calls from global clients. If you have exceptional English communication skills, thrive in a dynamic environment, and are comfortable working night shifts, we want to hear from you.
Key Responsibilities
Customer Assistance: Handle inbound and outbound calls to resolve customer queries, complaints, and service requests efficiently.
Issue Resolution: Diagnose and troubleshoot customer issues, providing accurate information and solid solutions.
Documentation: Maintain detailed and accurate records of customer interactions, comments, and actions taken in our CRM system.
Quality Standards: Meet or exceed daily performance metrics, including First Call Resolution (FCR), Average Handling Time (AHT), and customer satisfaction (CSAT) scores.
Requirements & Qualifications
Education: Bachelor’s degree in any stream (Graduation is mandatory).
Communication: Exceptional verbal and written English communication skills with a neutral accent and excellent active listening.
Shift Flexibility: Must be 100% comfortable working consistent night shifts to align with international time zones.
Tech Savvy: Basic computer literacy, fast typing skills, and familiarity with MS Office (Word, Excel) or CRM tools.
Traits: Strong problem-solving abilities, patience, empathy, and the ability to work under pressure.
Pay: ₹250,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
