Job Description :-
The Team Leader – Housekeeping is responsible for supervising a cluster of housekeeping associates, ensuring high standards of cleanliness, hygiene, guest experience, and adherence to operational procedures. The role supports smooth daily operations, guest satisfaction, and team development while upholding the company’s Responsible Tourism framework.
Key Responsibilities Areas :-
1. Team Management
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Ensure team members report on time and follow grooming standards.
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Manage a cluster of 5–6 housekeeping staff.
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Schedule meal breaks to maintain uninterrupted operations.
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Review and monitor team worksheets at end of each shift.
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Coach, guide, and support team members to work independently.
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Train team on new processes and communicate updates promptly.
2. Process Adherence
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Ensure shift logbooks are read, updated, and followed.
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Complete proper handovers to next shift.
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Attend briefings, training, and development sessions.
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Ensure correct usage of cleaning chemicals, materials, and equipment.
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Follow Health, Safety, and Fire regulations at all times.
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Complete all assigned tasks as per standards and timelines.
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Adhere to the company’s Responsible Tourism framework.
3. Guest Experience & Quality Assurance
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Inspect guest rooms (stay/checkout), public areas, and back areas for hygiene and cleanliness.
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Ensure turn-down service meets operational standards.
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Ensure special occasion requests are delivered as per guidelines.
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Update line manager about rooms requiring repair or replacement.
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Supervise urgent room change or short-notice guest requests.
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Greet and assist guests in a polite and friendly manner.
4. Coordination
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Record and inform manager about lost & found items.
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Assist in monthly linen count, periodic cleaning, and scheduling.
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Update desk coordinator on task completion.
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Update room status to Front Office, Maintenance, and Room Service.
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Inform manager in advance about leave or absence to avoid disruption.
5. Documentation & Reporting
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Update inspection checklists for public areas and guest rooms.
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Prepare and share indent requirements periodically.
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Update Out-of-Order/repair/replacement records.
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Prepare work orders and follow up until completion.
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Maintain cluster diary and update team task completion times.
6. Service Orientation
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Greet guests with a pleasant demeanor following brand standards.
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Communicate clearly with coworkers and supervisors.
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Assist guests and colleagues proactively when required.
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Listen, clarify expectations, and respond within guidelines.
7. Conduct
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Maintain professional and friendly relations with team members.
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Demonstrate honesty, dependability, and a positive attitude.
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Support teammates during emergencies or high-pressure periods.
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Show willingness to learn and continuously improve.
Required Knowledge
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Good understanding of resort layout, amenities, and facilities.
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Knowledge of operational SOPs and cleaning processes.
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Understanding of cleaning chemicals and safety standards.
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Ability to recognize VIP and repeat guests.
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Diploma/Certificate in Hotel Management or Graduate.
