Communication: Manage inbound and outbound communications via phone, email, live chat, or social media.Query Resolution: Analyze customer issues, provide accurate product/service information, and troubleshoot problems.Data Management: Accurately log customer interactions, feedback, and complaints in the organization's CRM system.Follow-up: Ensure timely issue resolution and conduct post-resolution follow-ups.Escalation: Identify complex issues and escalate them to the appropriate department while maintaining ownership of the customer's case.
Pay: ₹19,781.88 - ₹48,194.94 per month
Benefits:
Work Location: In person
