NOTE : This is not a calling profile
Wizie is an innovative travel technology company that strives to modernize travel distribution by enabling Travel Suppliers to seamlessly distribute their content to directly at a lower cost.
Founded in 1999, our widespread customer base speaks of our Greatness in the Travel Industry. We have engineered for different sectors of the Travel industry, like Airlines, Travel Agencies/ Consolidators, OTAs, Rewards/Loyalty Companies, and Insurance Companies.
We are a 4- level certified NDC API aggregator.
For more information about Wizie.com, please visit us at: www.wizie.com;
JOB DETAILS:
Position: Customer Support Executive
Working days: 5 days working (work from the office only)
Office Timings: morning ( 6am to 3 pm) night (9pm to 6 am) 5 days working (rotational week off)
Location: Gurugram, sector 16
Key Responsibilities:
-: Handle customer queries via Zendesk Chat, Support tickets, email, and phone calls in a timely and professional manner
-: Willingness to work in rotational shifts, including weekends or holidays if required
-:Provide phone support to assist customers with inquiries, troubleshooting, and account-related issues
-: Maintain detailed and accurate ticket logs, call notes, and follow-up records in Zendesk
-:Use macros, triggers, and workflows within Zendesk to streamline support responses and ensure consistency
-: Collaborate with internal teams to ensure customer feedback and pain points are communicated clearly
-: Meet defined targets for response time, resolution time, CSAT (Customer Satisfaction Score), and call handling metrics
-: Deliver exceptional customer service and maintain a positive, empathetic tone across all communication channels
-: Required Skills & Qualifications:
-: 0–2 years of customer service experience, including chat, email, and Call (preferably using Zendesk)
-: Strong verbal and written communication skills in English (additional languages a plus)
-: Familiarity with live chat, ticketing, and call management systems
-: Basic technical troubleshooting and problem-solving skills
-: Ability to multitask and handle high chat and call volume efficiently
-: Patience, empathy, and a customer-first attitude
-: Understanding of service SLAs, escalation protocols, and call quality standards
Interested candidates, share your resume on [email protected]
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Excellent English communication.
Location:
- Gurugram, Haryana (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
