Job Title:
Service Representative / Karmika Mitra
Location:
Karmika Seva Kendra (KSK) Centers across Delhi
Employment Type:
Full-Time / Contractual
Role Summary:
The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation. Maintain professional behaviour, ethical conduct, and respectful communication with staff, officials, and beneficiaries at all times.
Key Responsibilities:
1. Worker Support & Application Assistance
- Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra.
- Guide users on document requirements, photograph uploads, and mobile verification.
- Help fill out details such as work history, employment category, and family/dependent information.
2. Scheme Awareness and Navigation
- Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
- Navigate different government platforms and interpret Hindi/English content to users with low literacy.
3. Document Verification and Upload
- Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
- Ensure proper categorization and file-naming conventions for document uploads.
4. Follow-up and Status Tracking
- Track the status of submitted applications and communicate outcomes to workers.
- Coordinate with Labour Inspectors or officials for approval processes or issue resolution.
5. Record Maintenance & Reporting
- Maintain records of applications filed, services availed, and grievances raised.
- Generate and submit periodic reports as directed by KSK administrators.
Required Qualifications:
- Educational Qualification: Minimum PUC (12th pass); Degree preferred.
- Language Proficiency: Fluency in Hindi; Basic English understanding helpful.
- Technical Skills:
oFamiliarity with using smart phones, computers, scanners, and printers.
oAbility to navigate government portals and fill digital forms.
Desirable Attributes:
- Empathy and patience in dealing with low-literacy or elderly workers.
- Strong communication and interpersonal skills.
- Experience in community outreach, help-desk, or social service roles.
- Commitment to transparency and ethical service delivery.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
