Responsibilities
Direct Responsibilities
- Providing technical and functional support
- Managing incidents within the scope and guaranteeing the eradication of problems
- Implementing monitoring and supervising the application’s technical and functional components
- Monitoring the smooth implementation of processing according to the production plan
- Monitoring the condition of the application’s technical components
- Ensure that the application meets its functional requirements and operates as intended
- Checking the proper running of application backups and restoration
- Orchestrating and managing the various releases within the scope
- Creating and enriching the application document framework
- Maintaining operating procedures
- Create and Deploy updates for Obsolescence, patches
- Create SOP's, perform knowledge transfer and cross training for proper backup in team.
- Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.
Contributing Responsibilities
- Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation
- Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
- Contribute to continuous improvement actions
Technical & Behavioral Competencies
Primary skillsets (mandatory):
- Knowledge and proven experience with Operating Systems- Linux, windows
- Proven experience with Scheduling tools like Autosys
- Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)
- Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
- Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)
- Experience with File Transfer Protocols like CFT
- Experience with any cloud platforms (preferably IBM Cloud)
- Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)
- Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
- Strong English communication and collaboration skills.
Secondary skill sets (good to have):
- Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift
- Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
- Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
Skills Referential (Required knowledge, skills and abilities)
Behavioral Skills:
- Communication
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Analytical Ability
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Team Player
Transversal Skills:
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Ability to understand, explain and support change
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Ability to develop and adapt a process
- Analytical Ability
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Ability to inspire others & generate people's commitment
Education Level: Bachelor’s degree or equivalent
Location: Mumbai
