Love helping people and solving problems? Join us as a Customer Support Executive and be the friendly voice our customers can count on! Great communication skills and a customer-first attitude are a plus.
Position: Customer Support Executive
Experience: 0 to 1 year
Location: Madurai (In-Office)
Industry: IT / Software
Responsibilities
- Handle customer queries through phone, email, chat, and other support channels.
- Understand customer issues and provide accurate and timely solutions.
- Assist customers with product features, usage, and basic technical issues.
- Coordinate with the development and technical teams to resolve complex issues.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain proper records of customer interactions, issues, and resolutions.
- Escalate critical or unresolved issues to the appropriate team.
- Collect customer feedback and share insights with the internal team.
- Maintain a professional and positive relationship with customers.
Requirements
- Good verbal and written communication skills in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Ability to communicate professionally with customers.
- Willingness to learn new software products and technologies.
- Hindi-speaking candidates will be preferred.
What we offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement
- Flexible work arrangements and a focus on work-life balance
Pay: ₹8,548.52 - ₹29,763.03 per month
Application Question(s):
- Your Native and Current location?
- Will you be comfortable working in an In-Office setting?
- How proficient are you in Hindi?
Language:
Work Location: In person
