Role:Functional Support 24/7
Department :Operations
Qualification :H.S or Graduate
Salary :As Per Industry Standard
Experience: Fresher / Experienced
Job Description
- The primary task of a Customer Support Executive is to handle Chats, calls, emails, from customers or clients and provide them with a solution to their queries.
- He must show the willingness to learn new things every time and then.
- Very Good analytical, reasoning and logical skill.
- Must discuss every matter with its team leader to get any issue sorted.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Job Specification
- Should have good Oral and written communication.
- An effective communicator, probably fluid with what he/she is speaking.
- Should be a computer literate.
- Should have Cricket Knowledge.
- Should be flexible enough to adapt to any environment or changes happening in the sector.
- Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
- Should also have a clear view of what the current market trend is.
- Individual should have patience, tolerance and sensible in handling patient(customer).
- A quick understanding of the process to deliver towards the business effectively.
