Chennai, Tamil Nadu
Job Summary
JD for SNOW Duties & Responsibilities: • Develop and enhance ServiceNow platform solutions by configuring applications, forms, workflows, and interfaces that align with ITIL best practices and organizational needs. • Design, develop, and customize ServiceNow applications and platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, Notifications, UI Pages, UI Macros, Formatters, Scheduled Jobs, Record Producers, Catalog Items, Variable Sets, Catalog Client Scripts, and Workflow/Flow Designer automations to deliver scalable and efficient business solutions. • Develop standards, processes and support documentation for ServiceNow platform modules • Hands-on experience with ServiceNow Service Portal development and customization, including widgets, client controllers, server scripts, AngularJS components, client scripts, themes, and branding configurations. • Support and maintain the ServiceNow environment, including incident resolution, system enhancements, and platform health monitoring. • Collaborate with business and technical stakeholders to gather integration and testing requirements, translate them into scalable ServiceNow solutions, and develop testing strategies for Development, QA, and User Acceptance Testing (UAT). • Understanding of ServiceNow upgrade lifecycle activities, including release assessment, regression testing, remediation, and deployment. • Collaborate with the ServiceNow Support Team on upgrade strategies, technical assessments, and implementation activities, including raising and tracking HI tickets with ServiceNow to resolve critical platform issues. • Design and develop testing scenarios and use cases to ensure successful implementation of ServiceNow solutions. • Configure and troubleshoot data exchange processes using Import Sets, Transform Maps, Data Sources, and Scheduled Jobs. • Experience working with REST, SOAP, MID Server, IntegrationHub, and Web Services. • Develop and configure inbound and outbound integrations between ServiceNow and enterprise systems such as Azure AD, Active Directory, Monitoring tools and third-party platforms. Qualifications & Skills Required: • Provides application software development services or technical support, typically for a defined project. • Develops program logic for new applications, modify, and analyze existing application logic. Codes, tests, debugs, documents, implements and maintains software applications. • Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices. Uses experience and problem solving skills to develop and improve processes. May provide guidance to less experienced team members. • Skills required for this job are typically acquired through the completion of an undergraduate degree and 7+ years of experience. • Experience with full suite of ITSM modules, including Incident, Request, Service Portal, Asset Management, discovery & CMDB. • Experience working with JavaScript, JSON, AJAX, CSS, XHTML and XML • Excellent Written and Spoken English a must.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency.
2. Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
5. Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
Skill Requirements
1. Proficiency In Snow Administration And Support
2. Strong Understanding Of Javascript And Its Application In Automation
3. Familiarity With Rest/Soap Apis And Their Integration
4. Experience With Angular Js For Developing User Interfaces
5. Solid Analytical Skills For Root Cause And Trend Analysis
Other Requirements
JD for SNOW Duties & Responsibilities: • Develop and enhance ServiceNow platform solutions by configuring applications, forms, workflows, and interfaces that align with ITIL best practices and organizational needs. • Design, develop, and customize ServiceNow applications and platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, Notifications, UI Pages, UI Macros, Formatters, Scheduled Jobs, Record Producers, Catalog Items, Variable Sets, Catalog Client Scripts, and Workflow/Flow Designer automations to deliver scalable and efficient business solutions. • Develop standards, processes and support documentation for ServiceNow platform modules • Hands-on experience with ServiceNow Service Portal development and customization, including widgets, client controllers, server scripts, AngularJS components, client scripts, themes, and branding configurations. • Support and maintain the ServiceNow environment, including incident resolution, system enhancements, and platform health monitoring. • Collaborate with business and technical stakeholders to gather integration and testing requirements, translate them into scalable ServiceNow solutions, and develop testing strategies for Development, QA, and User Acceptance Testing (UAT). • Understanding of ServiceNow upgrade lifecycle activities, including release assessment, regression testing, remediation, and deployment. • Collaborate with the ServiceNow Support Team on upgrade strategies, technical assessments, and implementation activities, including raising and tracking HI tickets with ServiceNow to resolve critical platform issues. • Design and develop testing scenarios and use cases to ensure successful implementation of ServiceNow solutions. • Configure and troubleshoot data exchange processes using Import Sets, Transform Maps, Data Sources, and Scheduled Jobs. • Experience working with REST, SOAP, MID Server, IntegrationHub, and Web Services. • Develop and configure inbound and outbound integrations between ServiceNow and enterprise systems such as Azure AD, Active Directory, Monitoring tools and third-party platforms. Qualifications & Skills Required: • Provides application software development services or technical support, typically for a defined project. • Develops program logic for new applications, modify, and analyze existing application logic. Codes, tests, debugs, documents, implements and maintains software applications. • Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices. Uses experience and problem solving skills to develop and improve processes. May provide guidance to less experienced team members. • Skills required for this job are typically acquired through the completion of an undergraduate degree and 7+ years of experience. • Experience with full suite of ITSM modules, including Incident, Request, Service Portal, Asset Management, discovery & CMDB. • Experience working with JavaScript, JSON, AJAX, CSS, XHTML and XML • Excellent Written and Spoken English a must.
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