- Run the daily Morning Stand-up (Hirise) with the full service team and set the day's targets
- Monitor advisor-wise ARPC, VAS attach rate and AMC pitch rate every day
- Ensure the “5-Must-Pitch” VAS checklist is followed on every job card across the team
- Ensure Quality Check (QC) sign-off before every vehicle delivery — no exceptions
- Manage technician bay allocation and workload balance together with the Service Supervisor
- Own complaint resolution end-to-end and drive the branch's CSI / HMSI PSF score
- Review Service Advisor scorecards weekly and coach underperformers directly
- Coordinate with the Spares Incharge to ensure parts availability for job cards, flagging shortages early
- Plan manpower, shift rosters and training needs for the entire service team
- Approve warranty claims within HMSI guidelines and escalate exceptions to HMSI/GM
- Own the monthly workshop revenue, AMC, VAS and EW+ targets and track progress against them
- Represent the service department at the Weekly Business Review (WBR) and Monthly Business Review (MBR) with the GM/MD
Pay: ₹17,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
