POSITION SUMMARY:
- The Associate, Correspondence works with multiple teams within Ocwen, focusing on coordinating activities required to support loan servicing related to borrower correspondence.
- The role collaborates with management and internal teams in the fulfillment of daily operational requirements, including analysis, documentation, and testing responsibilities, while independently managing assigned deliverables within defined frameworks.
- The Associate plays a key role in operations by performing reconciliation activities, developing control and analytical reports, and engaging with internal stakeholders to support business objectives and strengthen working relationships.
- The role works closely with IT support teams to facilitate application changes related to correspondence, ensuring accuracy, efficiency, and alignment with business requirements.
JOB FUNCTIONS AND RESPONSIBILITIES
- Monitor and track business unit responses to inquiries, coordinating with cross-functional teams to ensure timely and accurate resolution, including analysis of root causes, data validation, and completeness of information provided.
- Create and automate reports using advanced MS Excel, analyzing trends and providing actionable insights to support operational decision-making and performance improvement.
- Support audit requirements by collaborating with management to fulfill audit requests and contribute to remediation actions, ensuring adherence to compliance and governance standards.
- Conduct daily, weekly, and monthly reconciliation of volumes between business units and print vendors, analyze variances, and highlight exceptions for resolution within defined controls.
- Prepare and deliver reports for management as per schedule, ensuring accuracy, relevance, and clarity of insights.
- Collaborate with internal stakeholders and represent the function with professionalism, exercising sound judgment in communication and issue resolution.
- Contribute to process optimization and business improvement initiatives by identifying opportunities for efficiency and supporting implementation of enhancements.
- Drive solution-oriented outcomes impacting customer experience, operational efficiency, and cost effectiveness through proactive problem-solving and informed decision-making within defined frameworks.
Perform other duties as assigned.
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EDUCATION / EXPERIENCE
- Graduate with 0–2 years of experience, preferably within the mortgage industry.
- Demonstrated ability to communicate effectively and collaborate with stakeholders.
- Customer-focused approach with strong interpersonal skills and ability to manage multiple priorities.
- Ability to analyze data and reports, interpret results, and provide concise summaries of process performance, applying professional judgment to ensure accuracy and quality outcomes.
- Ability to meet deadlines and prioritize critical issues while working independently within defined guidelines.
- Proficient in Microsoft Word, Excel, and Outlook, with capability to utilize tools for analysis and reporting.
- Ability to leverage training, domain knowledge, and specialized skills to perform responsibilities effectively and contribute to operational outcomes.
WORK SCHEDULE OR TRAVEL REQUIREMENTS
- Should be willing to work night shifts and flexible to another shift (as and when needed)
