Ericsson Business Area Cloud Software & Services (BCSS) enables Communications Service Providers (CSPs) and enterprises to accelerate digital transformation through Cloud Native Platforms, 5G Core, OSS/BSS, AI-driven Operations, Automation, Service Orchestration, Managed Services and Systems Integration. The Service Delivery organization is responsible for bringing these capabilities to market through innovative service offerings, customer-centric delivery models, and outcome-based engagements. As the telecommunications industry evolves toward autonomous networks, programmable networks, API ecosystems, AI-native operations and platform-based business models, BCSS continues to expand its services portfolio to unlock new customer value and growth opportunities. The organization works closely with customers, technology partners, hyperscalers and industry ecosystems to shape the next generation of services. Innovation in services is a critical enabler of Ericsson’s long-term growth, differentiation, and market leadership.
About this Opportunity – Head of Services Innovation
As Head of Services Innovation, you will serve as a high-impact catalyst for identifying, incubating, and accelerating the next generation of services opportunities across BCSS. Operating with an outside-in perspective, you will continuously explore emerging market trends, customer challenges, technology disruptions, and ecosystem opportunities to define what services Ericsson should build and why. You will work upstream of execution, shaping strategic service propositions, operating models, and new business opportunities before they enter mainstream delivery organizations. This role requires a combination of strategic thinking, business development, innovation leadership, and ecosystem engagement to drive future growth. The role will focus & function on horizontal services (non-product-near) across the solution areas.
What You Will Do
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Identify and develop new services growth opportunities aligned with BCSS strategic priorities, market evolution, and customer transformation needs.
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Continuously scan market trends, industry disruptions, emerging technologies, competitor moves and customer expectations to uncover new business opportunities.
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Define future service propositions, business models, commercial frameworks, and go-to-market concepts that create competitive differentiation for Ericsson.
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Drive innovation across areas such as AI-powered operations, Autonomous Networks, 5G Advanced, Network APIs, Cloud Native transformation, Enterprise Connectivity, OSS/BSS modernization, Digital Operations, and platform-based services.
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Work closely with customers, industry analysts, hyperscalers, technology vendors, startups, and ecosystem partners to co-create innovative service concepts and business opportunities.
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Lead incubation activities including concept development, business case creation, value proposition design, proof-of-concept definition, and pilot engagement models.
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Collaborate with Strategy organizations to ensure innovation priorities align with Ericsson's long-term growth ambitions, market positioning, and investment focus areas.
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Partner with Service Engineering & Technology (SET), Product Organizations and Service Delivery teams to transition validated concepts into scalable offerings while maintaining independence from delivery execution.
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Challenge existing business paradigms and drive cross-functional experimentation to identify disruptive opportunities and transformational growth avenues.
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Act as a thought leader and trusted advisor to senior executives, customers and internal stakeholders on future industry trends and service innovation opportunities.
