Position: CRM Executive
IVR & Incoming Call Management:
o Attend all incoming calls with a polite and cheerful attitude. o Be a good listener and ensure a positive interaction experience. o Handle customer enquiries and guide them accordingly. o Analyse the customer's query and forward the lead to the respective Sales Executive based on the project. o Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required. o Avoid giving any false information or commitments. o Ensure no calls are missed. o Maintain a basic tracker/log of calls handled and leads forwarded.
Pay: ₹11,058.59 - ₹30,000.00 per month
Work Location: In person
