Job Title : Intern: Process Documentation Specialist
Overview
We are looking for an experienced freelancer to support the creation, enhancement and standardization of Standard Operating Procedures (SOPs), process documents, workflows and operational manuals across multiple business functions. The individual should possess strong process understanding, documentation skills and the ability to interact with stakeholders to gather operational inputs and convert them into structured process documentation.
Key Responsibilities
- Develop detailed SOPs, process manuals and operational guidelines
- Conduct process walkthroughs and stakeholder discussions to understand current operations.
- Create process maps, flowcharts, SIPOC, RACI matrices and workflow documentation.
- Standardize documentation formats and ensure alignment with operational best practices.
- Document exceptions, escalation matrices, controls and compliance requirements.
- Review existing SOPs and update them based on process changes or audit findings.
- Support creation of templates, checklists, trackers and operational forms.
- Ensure all documentation is clear, structured and audit-ready.
- Coordinate with operations, quality, compliance and project teams for validations and approvals.
- Maintain version control and document repository management.
Required Skills & Experience
- Proven experience in SOP writing, process documentation or business process management.
- Strong understanding of operational processes and quality frameworks.
- Excellent written and verbal communication skills.
- Experience in creating process maps and workflow diagrams using Visio, PowerPoint or similar tools.
- Good understanding of RACI, SIPOC, KPI/KRA documentation and governance frameworks.
- Strong MS Office skills such as MS Visio (mandate) and (MS Word, Excel, PowerPoint).
- Ability to work independently and manage timelines effectively.
- Experience in BPO operations, audit, compliance, education, logistics or project management domains preferred
Preferred Qualifications
- Graduate/Postgraduate in Business Administration, Operations, Quality or related fields
Deliverables
- SOP Documents
- Process Maps / Flowcharts
- RACI Matrix
- SIPOC Documents
- Governance & Escalation Frameworks
- Audit & Compliance Checklists
- Operational Templates and Trackers
Engagement DurationProject-based / Short-term / Extendable based on requirement
Pay: ₹20,000.00 per month
Work Location: In person
