Admission Counsellor (International Education)
Location: Pimpri, Pune – 411018
Employment Type: Full-Time (Work from Office)
Experience: 2–5 Years
Salary: ₹4.5 – ₹6.5 LPA + Attractive Performance Incentives
About the Opportunity
Join a fast-growing EdTech startup that is transforming the education landscape through innovative learning solutions and international education programs.
Key ResponsibilitiesStudent & Parent Counselling
- Conduct personalized counselling sessions with parents and students.
- Understand academic goals, learning needs, and future aspirations.
- Recommend suitable academic programs and learning pathways.
- Build trust through honest, consultative, and solution-oriented guidance.
- Deliver a premium counselling experience that reflects the organization's values.
Lead Management & Customer Engagement
- Manage enquiries received through calls, WhatsApp, emails, website, and other digital platforms.
- Respond promptly to all enquiries and maintain consistent follow-ups.
- Maintain accurate lead records and activity updates in the CRM.
- Ensure every qualified enquiry receives timely attention and professional communication.
Admissions & Revenue Generation
- Convert qualified enquiries into successful admissions.
- Coordinate counselling sessions, demo/trial classes, and admission formalities.
- Guide families through documentation, fee payments, and onboarding.
- Achieve monthly admission and revenue targets through ethical consultative selling.
Relationship Management
- Build long-term relationships with students and parents.
- Address queries and concerns with empathy and professionalism.
- Ensure a smooth and positive customer journey from enquiry to enrolment.
- Maintain high levels of parent satisfaction and engagement.
Cross-Selling & Customer Lifetime Value
Identify opportunities to recommend additional learning solutions, including:
- Advanced Academic Programs
- Profile Building
- SAT / IELTS Preparation
- Study Abroad Counselling
- University Admission Support
- Summer Programs
- Other relevant educational services
Focus on delivering value-driven recommendations that benefit both students and families.
Referral Development
- Encourage satisfied parents to recommend the organization's services to friends and family.
- Support community engagement initiatives.
- Contribute to referral-based admissions and long-term brand advocacy.
CRM & Reporting
Maintain accurate daily updates on:
- Lead Status
- Follow-ups
- Counselling Sessions
- Trial Classes
- Admissions
- Revenue
- Parent Feedback
- Referral Leads
- Cross-selling Opportunities
Ensure complete CRM hygiene and timely reporting.
Required Skills & Qualifications
- Graduate in any discipline (Bachelor's degree preferred).
- 2–5 years of experience in Admission Counselling, Education Sales, Academic Counselling, Customer Success, or EdTech Sales.
- Excellent spoken and written English communication.
- Strong interpersonal, presentation, and relationship-building skills.
- Customer-centric approach with high emotional intelligence.
- Strong negotiation and consultative selling abilities.
- Experience using CRM systems for lead management.
- Ability to work in a target-driven environment while maintaining exceptional customer experience.
Preferred Experience
Experience in any of the following will be an added advantage:
- International Education
- Study Abroad Consulting
- EdTech
- Cambridge Curriculum
- IB
- IGCSE
- Edexcel
- AP
- SAT / IELTS Counselling
Candidates from premium education brands will be preferred.
Ideal Candidate
We're looking for someone who:
- Enjoys interacting with students and parents.
- Builds trust and long-term relationships.
- Thrives in a fast-paced startup environment.
- Takes ownership of admissions and customer satisfaction.
- Is proactive, self-motivated, and result-oriented.
- Demonstrates empathy while maintaining strong commercial acumen.
- Works collaboratively and adapts quickly to changing business needs.
Key Performance Indicators (KPIs)Admissions & Revenue
- Monthly Admissions
- Revenue Generated
- Counselling-to-Admission Conversion
- Trial-to-Admission Conversion
Customer Experience
- Parent Satisfaction Score
- Response Time
- Follow-up Effectiveness
- CRM Accuracy
Relationship & Growth
- Customer Lifetime Value (LTV)
- Upsell Revenue
- Cross-sell Success
- Student Retention
- Referral Admissions
Productivity
- Counselling Sessions Conducted
- Lead Response Time
- Follow-up Completion Rate
- CRM Compliance
Success in the First 90 Days
By the end of your first 90 days, you will be expected to:
- Independently manage the complete admission lifecycle.
- Achieve assigned admission and revenue targets.
- Build strong relationships with students and parents.
- Maintain excellent CRM discipline and reporting accuracy.
- Generate referrals and identify cross-selling opportunities.
- Deliver a consistently high-quality counselling experience.
Why Join This Opportunity?
- Be part of a high-growth EdTech startup with ambitious expansion plans.
- Work in a collaborative, innovation-driven, and entrepreneurial environment.
- High ownership with opportunities to influence business growth.
- Structured training and continuous learning.
- Attractive performance incentives with clear career progression.
- Opportunity to work with premium international education programs and a growing student community.
Pay: ₹25,000.00 - ₹60,000.00 per month
Work Location: In person
