Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function design, develop, and implement customized technical material for various publications (which may require the research and translation of technical information), including but not limited to tutorials, manuals, and/or web-based documents for nontechnical and technical users. May produce content for embedded user assistance technology. Conducts interviews with various users and technical staff to gather data for documentation. Produces products that meet the needs of consumers, satisfy technical requirements, and conform to the company documentation standards.
Primary Responsibilities:
Required Qualifications:
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Graduation or Post Graduation - BTech, MBA
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5+ years of documentation and technical writing experience
Preferred Qualifications:
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Knowledge on US Healthcare and Value Based Care
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Solid understanding of healthcare data - eg:Medical claims, Eligibility data, Provider data
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Understanding of Quality Metrics (HEDIS, CMS Star ratings)
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Clinical methodologies (ICD, CPT, etc.)
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Population health, affordability and care management workflows
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Knowledge on SQL & Data Skills
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Familiarity with Data ware houses, BI/reporting tools like Power BI
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Writing Queries, Interprets and document database schemas and data models
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Technical Skills
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Experience with:
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User Guides platform such as Madcap Flare
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Documentation platforms (Confluence, SharePoint, Markdown, etc.)
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Version control (Git preferred)
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Understanding of:
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Software development lifecycle (Agile/SAFe) and tools like Rally
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
