Customer Support Executive
Job Title: Customer Support Executive
Job Type: Full-time
Location: Nagpur
Experience: Freshers & Experienced Candidates are Welcome
Full Job Description
We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate will be responsible for assisting customers, resolving their queries, and ensuring a positive customer experience through professional and timely support.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and provide appropriate solutions within the agreed timelines.
- Maintain a professional, courteous, and customer-first approach during every interaction.
- Accurately record customer interactions, feedback, and service requests in the system.
- Follow up with customers to ensure complete issue resolution and satisfaction.
- Escalate complex issues to the appropriate department when required.
- Maintain knowledge of company products, services, and policies.
- Meet individual and team performance targets, including quality and productivity metrics.
- Collaborate with internal teams to improve customer service processes.
- Ensure compliance with company policies and data confidentiality standards.
Requirements
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills.
- Basic computer knowledge (MS Office, Email, Internet).
- Strong problem-solving and active listening skills.
- Good interpersonal and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in shifts, if required.
Interested candidates can share their resume at : [email protected]
Work Location: In person
