Company Description:
IndustryPrime is a SaaS platform built for manufacturing companies to manage their procurement and inventory in one place.
We help factories move away from Excel, Registers, and WhatsApp-based workflows to a simple, transparent, and automated system that improves control, reduces costs, and saves time.
Today, 70+ companies across India trust IndustryPrime to run their plant operations smoothly.
Why This Role Exists:
Most of our clients use only a small part of what IndustryPrime can do, and many don't use it the right way.
Explaining things over a phone call rarely leads to real change.
The biggest impact comes from visiting clients in person: understanding how they work, showing them what they're missing, and helping them use IndustryPrime more effectively.
The goal of this role is simple: make sure every client gets the maximum value from IndustryPrime.
You'll work closely with client teams, meet their management, identify gaps in adoption, and help them fix those gaps.
Role Overview:
This is a high-ownership, client-facing, travel-heavy role where you will be responsible for:
● Proactively visiting clients to review their actual usage against the full capability of the platform, and closing that gap
● Onboarding new companies onto IndustryPrime, end to end
● Handling day-to-day client support, since deep adoption work requires deep product knowledge anyway
● Building the kind of relationship with client management and teams that turns into renewals and referrals
You will act as a consultant, trainer, and relationship owner for our clients, not simply someone who closes tickets.
(Open to freshers and experienced candidates alike; what matters more here is energy and ownership than years on a resume)
Key Responsibilities:
Adoption & Client Experience Enhancement (Core Focus)
● Travel to client sites, including outstation manufacturing plants, proactively and on short notice
● Review each client's actual usage of the platform and identify features they aren't using, or are using incorrectly
● Sit with the client's team and management to demonstrate the value of full adoption in terms they care about (time saved, control gained, cost avoided)
● Pitch and push under-used features directly to decision-makers, not just end-users
Client Onboarding (New Companies)
● Understand the client's current purchase & inventory workflow
● Set up their system on IndustryPrime (items, users, permissions, etc.)
● Conduct onboarding sessions and product training, in person where needed
● Ensure a smooth transition from manual systems (Excel / Registers) to the software
● Take ownership until the client is fully live, comfortable, and actually using the product well
Customer Support (Existing Clients)
● Handle client queries via call/WhatsApp/email
● Resolve day-to-day operational issues on the platform
● Guide users on best practices within the software
● Ensure timely follow-ups and issue closure
Internal Coordination
● Work closely with the product/tech team to report bugs or improvements
● Share real client feedback, especially patterns in what clients don't adopt and why, to improve the product
● Help refine onboarding, training, and adoption-tracking processes
What We're Looking For:
Attitude & Energy
● Someone who takes it personally when a client is not using the software properly, and acts with urgency rather than waiting for it to become a bigger problem
● High energy, and genuinely comfortable with outstation travel (sometimes on short notice)
● An "adjusting," no-excuses attitude toward travel and changing plans. Delayed trains, last-minute reschedules, and remote locations should not upset you
Skills
● A naturally assertive person who can push a client toward what's good for them, respectfully but firmly, rather than just agreeing with whatever they say
● Strong communication skills (Hindi + English required), and specifically the confidence to present to factory owners and senior management, not just operators
● Ability to explain in a simple, practical way
● You actively use AI tools (beyond just chatbots) to work smarter (we will be keen on seeing it during interview)
Ways of Working
● Quick learner, able to understand the product deeply enough to spot what a client should be using and isn't
● Being the one who follows up before the client even realizes there's a gap
What You'll Learn
● Deep understanding of how manufacturing businesses operate
● Real-world purchase & inventory workflows
● How to drive product adoption and manage client relationships at the management level
● SaaS implementation & client management
● Problem-solving skills
Why Join IndustryPrime:
● Salary: ₹15,000 – ₹20,000 (depending on experience) (flexible with salary if you have good experience) (Travel days are compensated separately)
● Work directly with founders and the core team
● High ownership from Day 1
● Real impact: you will directly improve how factories operate
● Fast learning curve in both business & SaaS
● Frequent travel across India, including to plant locations most people never get to see
If you're someone who's energized by getting in front of a client rather than staying on the phone and who sees a client relationship as something to actively grow rather than just maintain, we want to meet you.
Location: Kolkata (Bidhannagar), Work from Office (with frequent client-site travel across India)
Applications will be considered ONLY if the Google Form is filled
(The deadline to apply is Saturday, 11th July , 11:45 PM. Applications after this deadline will not be considered.)
Google Form Link - https://forms.gle/vYL3AxcRAv32Faq1A
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: On the road
