Role Description
We are looking for a highly accountable and people-oriented Health Coach L2 to lead from the front in a fast-paced patient engagement environment.
This role goes beyond individual coaching it requires strong team handling capabilities, operational, Ownership, escalation management, and the ability to navigate high-pressure situations with empathy and clarity.
The ideal candidate should be comfortable managing teams, handling critical patient
conversations, supporting and ensuring a consistently high-quality patient experience during night operations.
Responsibilities
Client Engagement & Health Guidance
- Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
- Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
- Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
- Educate clients on health management strategies, lifestyle modifications, and wellness practices to promote long-term improvement.
- Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.
Leadership & People Management
- Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, and collaboration.
- Build a positive team culture that emphasizes learning and continuous improvement.
Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.
- Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.
Client Experience & Quality Control
- Audit client interactions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizational standards, confidentiality protocols, and industry best practices.
Collaboration & Continuous Improvement
- Work closely with healthcare professionals and team members to ensure a coordinated approach to client care.
- Recommend and implement operational improvements to optimize performance.
- Promote adaptability, continuous learning, and skill development across the team.
Pay: ₹500,000.00 - ₹800,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home
Application Question(s):
- Team leading / People Handling Experience?
Experience:
- Customer relationship management: 2 years (Required)
Shift availability:
Work Location: Remote
