Key Responsibilities
1. Monthly Business Review (MBR) Preparation
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Compile and prepare MBR reports for Service Sales and Consumables.
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Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.
2. Leadership Support
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Provide accurate and timely data for leadership reviews, Huddle files, and key
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Service/Consumables meetings.
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Support CE leaders with data-driven insights and follow-up actions.
3. Engineer Performance Tracking
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Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.
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Monitor and report performance metrics to identify improvement areas.
4. Bowler Chart Reporting
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Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.
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Support visual performance reporting and KPI compliance tracking.
5. Data Management
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Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.
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Standardize data sources to enable consistent business reporting.
6. Business Reviews
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Participate in weekly CE business review discussions on revenue, forecasting, and service performance.
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Support with pre-review analytics and follow-up documentation.
7. Executive Support
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Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.
8. Sales Planning
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Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.
9. Analytics s Insights
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Extract data from ServiceMax or similar systems for Service and CE functions.
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Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.
10. Meeting Support
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Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).
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Track open action items and follow up with responsible owners.
11. Vendor Management Support
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Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.
Basic Qualifications
Bachelor’s degree in Business, Engineering, or a related field.
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2–4 years of experience in data analytics, business operations, or service reporting roles.
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Experience in working with cross-functional and international teams is an advantage.
Preferred Characteristics
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Strong analytical and problem-solving skills.
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Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
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Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
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Attention to detail with strong data accuracy and reporting capabilities.
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Effective communication and stakeholder management skills.
