Customer Success Executive (CSE)
Company Overview
Sunnyday Solar is a growing solar energy company focused on delivering reliable and customer-centric solar solutions. We are committed to making the solar installation journey simple, transparent and hassle-free for our customers through strong service, coordination and continuous support.
Job Overview
We are looking for a Customer Success Executive (CSE) to manage and coordinate the customer journey from booking confirmation to installation, handover and post-installation follow-up.
The CSE will act as the primary point of contact for customers, working closely with Sales, Engineering, Procurement, Installation and Net Metering teams to ensure smooth project execution and a positive customer experience.
The ideal candidate should have good communication skills, strong follow-up ability, customer-handling skills and a proactive approach.
Key Responsibilities
- Manage the complete customer journey from booking confirmation through installation, handover and post-installation follow-up.
- Conduct timely welcome calls and act as the primary point of contact for assigned customers.
- Coordinate with customers for KSEB documents and ensure timely completion of documentation.
- Coordinate surveys, engineering requirements, installation schedules and project milestones.
- Work closely with Sales, Engineering, Procurement, Installation and Net Metering teams for smooth project execution.
- Provide proactive updates to customers regarding project progress, installation and net-metering status.
- Handle customer queries and concerns professionally and coordinate for timely resolution.
- Track pending actions and follow up with the concerned teams until completion.
- Maintain accurate and updated customer and project information in the CRM.
- Coordinate project handover, collect customer feedback and ensure customer satisfaction.
- Request Google reviews and referrals from satisfied customers and coordinate referral leads with the Sales team.
- Identify potential delays or customer concerns and escalate critical issues to the reporting manager.
Key Skills
- Excellent communication and interpersonal skills
- Customer handling and relationship management
- Strong follow-up and coordination skills
- Problem-solving and escalation management
- Good time management and multitasking ability
- Proactive and responsible approach
- Basic knowledge of CRM and MS Office
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
