Role Overview
The Center Manager will be responsible for the overall growth, operations, customer experience, and profitability of the academy. This role combines sales leadership, team management, customer success, operations, and business development.
The ideal candidate should be capable of driving admissions, managing coaches and front-office staff, ensuring excellent parent experience, and building partnerships with schools and local communities.
Key Responsibilities1. Revenue & Admissions Growth
- Own monthly enrollment, revenue, and retention targets.
- Drive conversion of leads into trial classes and enrollments.
- Monitor lead funnel performance from inquiry to admission.
- Ensure renewal targets are achieved for existing students.
- Identify opportunities to upsell additional programs, camps, and events.
2. Team Management
- Manage front desk executives, telecallers, and support staff.
- Coordinate with coaching staff to ensure smooth class operations.
- Conduct daily reviews and weekly performance meetings.
- Set targets and monitor team productivity.
- Recruit, train, and onboard staff as required.
3. Customer Experience
- Ensure exceptional experience for students and parents.
- Handle escalations and resolve parent concerns promptly.
- Track attendance, engagement, and student retention.
- Conduct parent feedback and satisfaction initiatives.
- Create a welcoming and professional academy environment.
4. Business Development & Partnerships
- Build relationships with schools, preschools, and residential communities.
- Drive school partnership programs and after-school activities.
- Identify opportunities for camps, workshops, and corporate partnerships.
- Represent the academy at events and community programs.
5. Operations Management
- Ensure smooth daily center operations.
- Manage schedules, facility readiness, and equipment maintenance.
- Ensure adherence to safety and child-protection standards.
- Coordinate with vendors and service providers.
- Monitor center expenses and optimize costs.
6. Marketing & Lead Generation
- Work closely with marketing teams on campaigns.
- Execute local marketing initiatives.
- Support events, competitions, open houses, and community activations.
- Track lead sources and improve marketing ROI.
7. Reporting & Performance Tracking
- Maintain dashboards for:
- Admissions
- Revenue
- Renewals
- Attendance
- Lead conversions
- Parent satisfaction
- Present weekly and monthly business reviews to management.
RequirementsEssential
- 4–8 years of experience in Center Management, Operations, Sales, Customer Success, or Business Development.
- Proven experience managing teams and achieving revenue targets.
- Strong leadership and people management skills.
- Excellent communication and relationship-building abilities.
- Comfortable interacting with parents, children, schools, and community stakeholders.
- Strong analytical and reporting skills.
Preferred
- Experience in sports academies, education, preschool chains, fitness centers, activity centers, or edtech.
- Experience managing P&L or business unit performance.
- Understanding of customer retention and membership-based businesses.
Key Performance Indicators (KPIs)Growth Metrics
- Monthly admissions
- Revenue achievement
- Student retention rate
- Renewal rate
- Average revenue per student
Sales Metrics
- Lead-to-demo conversion
- Demo-to-enrollment conversion
- School partnership pipeline
Operational Metrics
- Parent satisfaction score
- Attendance utilization
- Coach utilization
- Staff productivity
What Success Looks Like
Within the first 12 months:
- Achieve enrollment and revenue targets consistently.
- Improve retention and renewal rates.
- Establish a strong local brand presence.
- Build a scalable operating model for future center expansion.
- Create an exceptional experience for parents and students.
Benefits
- Competitive salary.
- Performance-based incentives.
- Leadership role with significant growth opportunities.
- Opportunity to work in a fast-growing children's sports organization.
- Pathway to Area Manager / Regional Manager roles as the academy expands.
Indeed Short Version
Center Manager – Multi Sports Arean
Salary: ₹40,000–₹50,000/month
Responsibilities:
- Drive admissions, revenue, and student retention.
- Manage front office, telecalling, and coaching teams.
- Ensure excellent parent and student experience.
- Build partnerships with schools and preschools.
- Oversee daily operations, reporting, and center performance.
- Achieve monthly growth and profitability targets.
Requirements:
- 4+ years of experience in operations, center management, sales, or customer success.
- Strong leadership and team management skills.
- Experience in education, sports, fitness, preschool, or activity centers preferred.
Location:Whitefield
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
