We are looking for a proactive Support Executive to manage customer support activities, AMC renewals,
service coordination, and customer relationship management while ensuring timely resolution of
customer requirements.
Provide pre-sales support by handling customer inquiries, conducting product demonstrations
(online and onsite), preparing quotations and proposals if required, and coordinating with the
sales team.
Deliver technical support for hardware and software solutions through remote assistance and
onsite visits when required.
Register, track, and coordinate service tickets with OEMs and service engineers, ensuring timely
resolution within agreed turnaround times (TAT).
Keep customers informed on service status and maintain accurate records of support activities
and resolutions.
Conduct software training sessions, troubleshoot user issues, and ensure successful closure of
customer queries.
Monitor product warranties and AMC contracts, proactively engage customers before expiry, and
drive AMC renewal opportunities.
Manage key customer accounts and large-scale projects, including government and enterprise
clients, ensuring smooth coordination across delivery, installation, reporting, and support
activities.
Track installation progress with OEM partners and ensure project milestones and customer
deadlines are achieved.
Maintain MIS reports, service documentation, and performance records for internal reporting and
customer communication.
Develop knowledge resources, user guides, and process documentation to improve service
quality, customer experience, and operational efficiency.
Identify opportunities for process improvement and recommend initiatives that enhance service
delivery and customer satisfaction.
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
