Job Title: Assistant Manager
Company: Saisha Tours and Travels
Location: Navi Mumbai (Office nearby station – easy to commute)
Job Type: Full-time (Monday to Friday) Saturday and Sunday fixed week off
Shift Timing: 9:30am - 6:30pm (Day Shift)
Salary: ₹35,000 – ₹40,000 per month (Based on Experience and Communication Skills)
About Saisha Tours and Travels:
Saisha Tours and Travels is a leading travel company based in Navi Mumbai and Pune, specializing in domestic and international holiday packages, customized tours, hotel bookings, flight reservations, corporate tours, honeymoon trips, and group travels.
Our mission is to provide affordable, reliable, and memorable travel experiences for our clients. With a strong customer-first approach and a dedicated team, we have earned the trust of thousands of happy travelers.
Job Description:
We are looking for a dynamic and result-driven Assistant Manager – Customer Service Operations to join our growing team at Saisha Tours and Travels. The role involves managing overall customer service operations, supervising team leaders and executives, ensuring service quality, handling client escalations, and driving operational performance.
The Assistant Manager will play a key role in maintaining service standards, improving team productivity, supporting business growth, and ensuring high customer satisfaction levels. This role is ideal for candidates who have strong customer service operations experience and are ready to handle team and process management responsibilities.
Responsibilities:
- Oversee daily customer service operations and team performance
- Manage Team Leaders and Customer Service Executives
- Ensure inbound call handling quality and customer satisfaction standards
- Handle critical customer escalations and service issues
- Monitor team productivity, attendance, and performance metrics
- Prepare daily, weekly, and monthly performance reports
- Coordinate with booking, operations, and sales teams
- Support process improvement and service quality enhancement initiatives
- Ensure company policies and service guidelines are followed
- Support hiring, onboarding, and training of new team members
- Drive team motivation and performance improvement plans
Requirements:
- Minimum Qualification: HSC (12th pass) or above
- Minimum 1 year relevant experience as Assistant Manager in Sales/Customer Service Operations / Team Handling / Call Center Operations
- Good communication skills in English
- Basic computer and CRM handling knowledge
- Strong leadership and decision-making skills
- Good problem-solving and client handling ability
- Positive attitude and target-driven mindset
Benefits:
- Attractive performance incentives
- Salary growth and promotion opportunities
- Friendly and supportive work environment
- Fixed weekend off (Sunday)
- Day shift – Good work life balance
- Office located close to station for easy commute
- Leadership exposure and career growth opportunities
- Training and skill development programs
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What was your last in hand salary?
- Can you join immediately if you get selected?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Assistant manager: 1 year (Required)
Language:
Work Location: In person
