- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct onsite & remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Diagnosing: Discovering the cause of technical faults and resolving them in a timely manner.
- Installation: Setting up new equipment, installing CCTV systems and connecting cabling.
- Configuration: Configuring CCTV systems so they are compatible with the necessary software and connected to the correct wiring.
- Maintenance: Repairing faulty equipment, upgrading software and monitoring performance.
Job Type: Full-time
Pay: ₹12,500.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Shift:
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
