We are looking for a proactive and customer-focused Logistics Coordinator to manage delivery-related tickets and ensure timely resolution by coordinating with customers, internal teams, and logistics partners. This role is ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced operations environment.
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Manage internal and external logistics support tickets from creation to closure.
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Coordinate with customers regarding delivery status, delays, address updates, and rescheduling requests.
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Liaise with courier partners to resolve delivery exceptions, NDRs, delayed shipments, RTOs, and other logistics issues.
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Follow up with internal teams including Warehouse, Dispatch, Customer Support, and Technology for timely resolution of operational issues.
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Track and monitor open tickets to ensure all issues are resolved within defined SLAs.
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Maintain accurate records of customer interactions, courier updates, and ticket resolutions.
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Escalate unresolved or critical issues to the Logistics Lead for timely intervention.
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Prepare daily reports on pending tickets, ageing, courier performance, and issue resolution.
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Ensure a high level of customer satisfaction through timely communication and proactive follow-ups.
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Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
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Good verbal and written communication skills.
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Strong customer service orientation.
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Ability to coordinate with multiple stakeholders simultaneously.
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Good problem-solving and follow-up skills.
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Basic knowledge of Microsoft Excel and Google Sheets.
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Ability to work under pressure while maintaining accuracy.
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Knowledge of courier operations or e-commerce logistics will be an added advantage.
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Graduate in any discipline.
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0–2 years of experience in customer support, logistics, operations, or back-office coordination.
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Fresh graduates with excellent communication and coordination skills are encouraged to apply.
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Positive attitude and willingness to learn.
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Strong ownership and accountability.
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Detail-oriented with good organizational skills.
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Team player with excellent interpersonal skills.
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Ability to multitask in a fast-paced environment.
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Opportunity to build a career in D2C and e-commerce logistics.
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Hands-on exposure to courier operations and customer experience management.
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Learning and growth opportunities within a rapidly growing organization.
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Collaborative and performance-driven work environment.
