Roles and Responsibilities:
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Investigating and solving customer service complaints.
- Strategizing and monitoring the daily activities of customer service operations.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.
- Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
Education and Skills Requirement
- 1+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Pay: Up to ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
