Key Responsibilities
Guest Experience & Service
- Ensure impeccable service standards in line with luxury resort expectations
- Personally, welcome and engage with guests to ensure satisfaction
- Handle guest feedback, complaints, and special requests professionally
- Anticipate guest needs and deliver personalized service
Operations & Supervision
- Supervise and coordinate waitstaff during service
- Allocate stations and ensure smooth service flow
- Ensure proper table setup, cleanliness, and ambiance at all times
- Monitor service timing and coordination with kitchen and bar
Team Leadership
- Train, coach, and motivate service staff on SOPs and service etiquette
- Lead by example during peak service hours
- Conduct pre-shift briefings and ensure staff grooming standards
Quality & Standards
- Maintain high standards of hygiene, safety, and cleanliness
- Ensure compliance with food safety and resort policies
- Monitor presentation, portioning, and service consistency
Sales & Upselling
- Promote menu items, specials, and beverages effectively
- Drive upselling to enhance guest experience and revenue
- Have strong knowledge of menus, ingredients, and wine pairings
Administration
- Assist with inventory control and stock checks
- Support billing accuracy and POS operations
- Prepare shift reports and assist management as required
Qualifications & Experience
- Diploma or Degree in Hotel Management or Hospitality
- Minimum 3–5 years experience in luxury hotel or resort F&B service
- Prior experience as Senior Waiter / Captain preferred
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- In-depth knowledge of fine dining service and etiquette
- Guest-focused mindset with attention to detail
- Ability to work flexible hours, including weekends and holidays
Grooming & Appearance
- Impeccable personal grooming and professional appearance required
- Must meet luxury brand grooming standards
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
