Customer Support Executive (International Process)
Company: The Main Enterprises
Location: Mohali, Punjab
Job Type: Full-time
Shift: Rotational Night Shifts
Experience: Freshers & Experienced Candidates Can Apply
Salary: Best in Industry
Job Summary
We are looking for enthusiastic and customer-focused Customer Support Executives to join our growing team. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to handle customer queries professionally.
This is an excellent opportunity for freshers and experienced professionals looking to build a career in the international customer support domain.
Key Responsibilities
- Provide exceptional customer support over phone calls.
- Handle customer inquiries, concerns, and complaints professionally.
- Deliver a positive customer experience while maintaining service quality standards.
- Resolve customer issues efficiently and accurately.
- Maintain detailed records of customer interactions.
- Follow company processes and customer service protocols.
- Meet performance and quality benchmarks.
- Collaborate with team members and supervisors to improve customer satisfaction.
Requirements
- Minimum Qualification: 12th Pass / Graduate (Any Discipline).
- Excellent verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Customer-focused attitude with a positive approach.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in rotational night shifts.
- Previous experience in customer support, international voice process, or customer care will be an added advantage.
Preferred Skills
- Customer Service
- International Voice Process
- Customer Care
- Communication Skills
- Active Listening
- Call Handling
- Problem Solving
- Customer Relationship Management
Benefits
✅ Health Insurance
✅ Cab Facility
✅ Meals/Food Facility
✅ Career Growth Opportunities
✅ Professional Work Environment
How to Apply
Interested candidates can apply directly through Indeed or share their updated resume as per company guidelines.
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Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
