Job Title: Sales Executive / Program Advisor- NICMAR ONLINE
Function: Sales & Business Development
Location: Mumbai
Reports to position: Head B2C Sales
Team Management Role: No
Job Purpose:
The Sales Executive / Program Advisor at NICMAR Online will be responsible for executing the B2C sales strategy, managing customer interactions, and driving enrollments. This role requires a proactive approach in reaching out to potential students, engaging them effectively, and converting inquiries into enrollments.
Job Outline:
· Engage prospective students through inbound and outbound calls, dedicating a minimum of 4 hours of talk time daily to provide detailed program information & resolving queries.
· Conduct follow-ups proactively to ensure maximum lead conversion and enrollment.
· Work closely with the sales leadership to meet and exceed individual sales targets and KPIs.
· Record and update customer interactions systematically using CRM tools.
· Support marketing initiatives by actively participating in promotional campaigns, webinars, and events.
· Provide feedback based on customer interactions to enhance sales strategies and program offerings.
· Ensure a customer-centric approach to deliver an outstanding enrolment experience.
· Continuously improve sales skills and product knowledge through ongoing training and development sessions.
Job Specification:
Knowledge/Education:
· Bachelor’s degree in business, Marketing, or a related discipline.
· Familiarity with sales techniques and CRM software is advantageous.
Specific Skills:
· Strong interpersonal and communication skills, with the ability to persuade and influence.
· Effective problem-solving capabilities and customer service orientation.
· Ability to manage time efficiently and handle multiple tasks.
· Comfortable with sales targets and working in a results-driven environment.
· Basic proficiency in sales data reporting and analytics.
Desirable Experience:
· 1-3 years of relevant experience in B2C sales, preferably within the EdTech, digital education, or related sectors.
· Proven track record in achieving sales targets and managing customer relationships.
Job Interface/Relationships:
Internal:
· Marketing & Branding teams
· Product Development teams
· Academic and Operations teams External:
· Prospective and enrolled students
· Digital marketing agencies (as required)
Key Responsibilities (% Time Spent):
· Customer Interaction and Sales Calls: 50%
· Lead Follow-ups and Conversion: 20%
· CRM and Sales Data Management: 15%
· Participation in Marketing and Promotional Activities: 10%
· Continuous Learning and Skill Development: 5%
Key Result Area - KPI Measures:
· Enrollment Conversion Rate: 30%
· Achievement of Individual Sales Targets: 30%
· Customer Satisfaction and Feedback Scores: 20%
· CRM Accuracy and Timeliness: 10%
· Contribution to Team and Organizational Initiatives: 10%
Additional Input:
· High adaptability and willingness to learn.
· Commitment to maintaining professional integrity and NICMAR’s standards.
Pay: ₹18,000.00 - ₹30,500.00 per month
Benefits:
Work Location: In person
