We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
- Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications
- Address customer issues over the phone, email, chat, and in person
- Supervise progress on customer cases raised to vendors and 3rd party providers
- Build and deliver software solution training and professional services (online and in-person) for customer implementations
- Author blogs, videos, podcasts, and webinars to educate users and provide self-help
- Suggest improvements to customer design and manufacturing processes in the electrical control systems market
- Build new solution definitions to meet customer challenges using electrical design and manufacturing applications
- Drive customer success with excellent customer interactions and experience
- Bachelors degree in electrical engineering, computer science, mechanical engineering, or equivalent
- 5+ years of related experience required; working with Electrical design tools in the Enclosure and automation design space is preferred
- Fluent in English and Spanish with a strong ability to hold technical (engineering) conversation
- Experience with post-sales implementation and support, and applications engineering
- Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred
- Proven experience in programming (.net platform/ Vbscript/ python) or project management preferredFamiliarity with general information technology controls
- Ability to travel 25% of the time on average with up to 50%
- Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical.
- Experience working with standard relational databases like MS SQL, Oracle, sqlite preferred
WE HAVE:
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
