Student Success Associate — Remote | Chess Gaja Work directly with a Grandmaster. Serve students across 40+ countries. Build a career from home.
Who This Role Is Built For
This is not a generic customer support job. This role is for someone who genuinely loves chess — or wants to build a real remote career in a mission-driven global organization — and for whom stability, purpose, and professional growth matter more than chasing the next offer.
If you are a chess enthusiast, a homemaker returning to professional life, or a fresher from a Tier-2/Tier-3 city looking for a credible long-term remote career — we built this role for you.
About Chess Gaja
Chess Gaja is a global online chess academy founded by Grandmaster Priyadharshan Kannappan, serving students across 40+ countries. We combine world-class chess coaching with structured operations and automation — and we want people who want to grow with us for the long term.
What You Will Do
- Manage parent and student communication via WhatsApp Business and email across global time zones
- Send payment reminders, class updates, and performance reports on a strict weekly schedule
- Coordinate feedback between 40+ coaches and parents with accuracy and empathy
- Maintain 100% accurate records in Zoho CRM — if it isn't logged, it didn't happen
- Be the first point of contact that makes every Chess Gaja family feel supported and seen
You Will Thrive Here If
- You have a basic love for chess (1000+ rating on Chess.com or Lichess is a plus — not mandatory)
- You write professional, polite English fluently — grammar matters here
- You are comfortable using tools like ChatGPT, Sheets, and Zoho without needing hand-holding
- You want a long-term remote career, not a 3-month stepping stone
- You take pride in process, follow-up discipline, and doing small things with consistency
- You have a reliable laptop, mobile, and 50+ Mbps internet connection at home
What We Offer
- ₹17,000 – ₹19,000 monthly take-home (Includes a yearly retention bonus as part of the compensation)
- 100% permanent remote — no commute required
- Direct mentorship exposure to a Grandmaster and global operations
- Hands-on mastery of Zoho One — one of the most in-demand business automation suites
- A stable, structured team that respects your time and contributions
Important Terms (Please Read Before Applying)
- Working Hours: 9:00 AM – 6:00 PM
(Other shifts such as 5:00 AM – 2:00 PM or 12:00 PM – 9:00 PM may be assigned after probation)
- Working Days: Monday to Saturday
- Weekly Off: Sunday
- 3-month probation period applies when you join
- Post-probation: 2-month notice period required for resignation
- You must own your own laptop and mobile and have a reliable 50+Mbps home internet setup
- This is our current leave policy - https://workdrive.zohoexternal.in/external/04a4811f48c16dcc8e85ad7f1e80f32630f47ae0120c3cd4bb048572f17733ed
- We are looking for immediate joiners only
How to Apply
Please apply through Indeed. Note: You will be required to answer 3-4 screening questions as part of your application. Candidates who skip these or provide incomplete answers will be automatically disqualified.
Job Type: Full-time
Pay: ₹17,000.00 - ₹19,000.00 per month
Benefits:
Application Question(s):
- In 2–3 sentences, explain what you understand about the Student Success Associate role at Chess Gaja.
- Why are you applying for this role at Chess Gaja?
(Minimum 80 words)
- A parent has not responded to your last two WhatsApp follow-ups regarding a pending payment.
What would you do next? Please list 3–4 clear steps.
- This role involves daily reminders, tracking, and follow-ups.
What helps you stay consistent and focused when work becomes repetitive?
- Have you read the full job description carefully, including the section “Who this role is NOT for”? Type only Yes or No as answer
- Is there anything else you would like us to know about how you work or what you expect from this role?
- Can you bring your own device? (Laptop and Mobile Phone)
- Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps?
- This is a remote role. However, candidates based in or around Madurai are preferred, as occasional visits to our registered office may be required for training, meetings, or coordination.
- Do you play Chess? If yes, please provide your Chess.com/Lichess username and current rating. (Type 'No' if you don't play).
Education:
Work Location: Remote
