Community Manager
Department: Marketing
Location: Mumbai (Sakinaka)
Reporting To: Sr. Community Manager
About Chenab Impex Pvt. Ltd.
Chenab Impex Pvt. Ltd. is one of India's leading importers and distributors of premium gourmet food and beverage brands from across the world. We partner with over 120 international brands and serve hotels, restaurants, cafés (HORECA), gourmet retailers, modern trade, and institutional customers across India.
We are looking for a passionate and creative Community Manager to build and nurture an engaged community of chefs, food professionals, retailers, home bakers, food enthusiasts, and brand partners while strengthening Chenab's digital presence.
Key Responsibilities
- Build, grow, and manage Chenab's online community across Instagram, Facebook, LinkedIn, YouTube, WhatsApp Communities, and other digital platforms.
- Engage with followers by responding to comments, direct messages, reviews, and customer queries in a timely and professional manner.
- Foster meaningful conversations with chefs, restaurateurs, retailers, distributors, food influencers, and gourmet food enthusiasts.
- Develop and execute community engagement initiatives including polls, contests, challenges, Q&A sessions, giveaways, and campaigns.
- Create monthly community engagement calendars aligned with product launches, seasonal campaigns, and marketing objectives.
- Coordinate with the Marketing, Sales, Brand Management, and Customer Service teams to ensure consistent brand communication.
- Identify and collaborate with chefs, food creators, influencers, culinary institutes, and hospitality professionals for partnerships and campaigns.
- Encourage user-generated content (UGC) and customer testimonials to increase brand credibility and engagement.
- Monitor online brand sentiment and proactively manage customer feedback and reputation.
- Analyze engagement metrics, audience growth, community insights, and campaign performance using analytics tools.
- Track industry trends, emerging platforms, and competitor activities to recommend new engagement strategies.
- Assist in organizing online and offline community events, product launches, workshops, chef demonstrations, exhibitions, and trade events.
- Maintain a consistent premium brand voice across all community interactions.
Required Qualifications
- Bachelor's degree in Marketing, Communications, Digital Marketing, Public Relations, Hospitality, or a related field.
- 2–5 years of experience in Community Management, Social Media Management, Digital Marketing, or Brand Engagement.
- Experience in the Food Industry, Hospitality, FMCG Food, Gourmet Foods, Restaurants, or Consumer Brands will be preferred.
- Excellent written and verbal communication skills in English.
- Strong interpersonal and relationship-building abilities.
- Experience using Meta Business Suite, LinkedIn, Instagram, Facebook, Google Analytics, Canva, and social media scheduling tools.
- Basic understanding of content creation, photography, and short-form video trends is an advantage.
Key Skills
- Community Building
- Social Media Management
- Customer Engagement
- Relationship Management
- Content Planning
- Influencer Outreach
- Brand Communication
- Online Reputation Management (ORM)
- Analytics & Reporting
- Event Coordination
- Creative Thinking
- Excellent Communication Skills
- Time Management
- Problem Solving
What We Offer
- Opportunity to work with leading international gourmet food brands.
- Exposure to India's premium food and hospitality industry.
- Collaborative and growth-oriented work environment.
- Learning and development opportunities.
- PF, Gratuity, Insurance (Medical & Accident), and other company benefits.
Working Days: Monday to Saturday
Working Hours: 9:30 AM – 6:30 PM
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Life insurance
- Paid time off
- Provident Fund
Language:
- Fluent English (Required)
Location:
- Andheri East, Mumbai, Maharashtra (Required)
Work Location: In person
