Senior C&E Manager

Job details

SECTION1: MAIN DUTIES

To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
Ensure the highest standards of conference and banqueting business processes
Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the C and E Team

• Administration

To participate in monthly staff meetings and daily follow up action briefings
To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff,
Detailing product specifications, standards of performance, policies and procedures in accordance with company policy.
To monitor on a weekly basis the information, condition with relevance of department o notice boards.
To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects.
Relieve any colleagues or assume “in charge” role of department in absence of Assistant Director of Sales or Director od Sales
Ensure current knowledge of key hotel and department financial targets
To maintain a working knowledge of key costs associated with securing / maintaining
any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required
Negotiation Skills
Ability to persuade convinces and influences others.
Ability to CLOSE the sale.
To have patience and take setbacks positively. Able to present information logically
and confidently verbally and in written form