Key Responsibilities
* Supervise service advisors, technicians, and support staff.
* Ensure vehicles are serviced and repaired on time.
* Handle customer complaints and resolve service-related issues.
* Monitor workshop productivity and service quality.
* Coordinate with spare parts and warranty departments.
* Track service targets, revenue, and customer satisfaction scores.
* Prepare reports for dealership management.
* Ensure compliance with company and safety standards.
* Train and guide service team members.
Required Skills
* Customer relationship management.
* Team leadership and staff supervision.
* Knowledge of automobile systems and maintenance.
* Problem-solving and decision-making.
* Communication and negotiation skills.
* Basic computer skills (DMS, CRM, MS Excel, reporting tools).
Typical Qualifications
* Diploma or Bachelor's degree in Mechanical Engineering, Automobile Engineering, or a related field.
* Experience in automotive service operations (usually 3–8+ years, depending on the dealership).
* Experience as a Service Advisor, Workshop Supervisor, or similar role is often preferred.
Career Progression
Service Advisor → Senior Service Advisor → *Assistant Service Manager* → Service Manager → General Manager (After Sales)
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
