Job Posting: Customer Support Associate –
TaskUs – Mindspace, Digha, Navi Mumbai
Role Type: Full-Time, On-site
About the Role:We are looking for a detail-oriented and professional Customer Support Associate to join our . In this role, you will be the primary point of contact for US-based customers, managing both inbound and outbound communication while ensuring rigorous adherence to compliance and documentation standards.
Key Responsibilities:
- Customer Engagement: Manage inbound and outbound calls with US-based customers, ensuring a high standard of professional service at all times.
- Verification & Compliance: Conduct thorough KYC (Know Your Customer) verification .
- Documentation: Maintain accurate, timely, and compliant records in accordance with company and client guidelines.
- Collaboration: Interact with team members and internal stakeholders to resolve queries and escalate complex issues when necessary.
Requirements:
- Communication: Excellent command of the English language (verbal and written).
- Experience: Prior experience in customer service or an international voice process is highly preferred.
- Flexibility: Comfortable working in rotational shifts, including graveyard/night shifts.
- Availability: Willingness to work from our office in Mindspace, Digha, Navi Mumbai.
Benefits & Perks:
- Competitive Compensation: Standard industry package.
- Shift Support: One-way cab facility provided specifically for night shift employees.
- Employee Well-being: Comprehensive medical insurance and Provident Fund (PF) coverage.
- Facilities: Access to on-site gym facilities.
- Schedule: 5 working days per week with 2 rotational week-offs.
How to Apply:If you are interested in growing your career with TaskUs, please share your updated resume via WhatsApp to Kartik Dabholkar- 9082999461. We look forward to connecting with you for the next steps in our recruitment process
Pay: ₹480,000.00 per year
Work Location: In person
