- Sales & Business Development: Develop strategies to increase room bookings, banquet/event revenue, F&B revenue, and other income streams.
- Hotel Operations: Oversee day-to-day operations across Front Office, Housekeeping, F&B, Banquets, Engineering, Security, and Guest Relations.
- Revenue & Profitability: Monitor occupancy, ADR, RevPAR, departmental revenues, expenses, and overall profitability.
- Corporate & Key Accounts: Develop and maintain relationships with corporate clients, travel agents, tour operators, MICE companies, wedding planners, and event organizers.
- Sales Team Leadership: Set sales targets, manage the sales team, conduct reviews, and ensure achievement of business objectives.
- Operational Excellence: Establish SOPs and ensure service standards, cleanliness, safety, and guest-service quality are maintained.
- Guest Satisfaction: Handle VIP guests and major complaints and ensure quick resolution of service issues.
- Budgeting & Financial Management: Prepare annual budgets, control operating costs, monitor P&L, and identify opportunities to improve margins.
- Revenue Management: Coordinate pricing, promotions, inventory, and distribution strategies with the revenue/reservations teams.
- Events & Banquets: Drive and oversee weddings, conferences, meetings, social events, and corporate functions.
- Team Management: Recruit, train, motivate, and evaluate departmental heads and hotel employees.
- Vendor & Supplier Management: Negotiate with suppliers and ensure cost-effective procurement and service contracts.
- Quality & Compliance: Ensure compliance with hotel policies, statutory requirements, health and safety standards, and brand/service standards.
- Business Planning: Analyze competitors and market trends and develop plans for occupancy growth, revenue improvement, and market expansion.
- Management Reporting: Present operational and financial performance to owners, directors, or senior management.
Pay: ₹50,000.00 - ₹70,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
