*1. Patient Handling & Reception*
- Greet patients, families and visitors with empathy and professionalism
- Register new patients and update existing patient records in HMS (Hospital Management System)
- Guide patients to the correct department / doctor / diagnostic area
- Handle patient enquiries in-person, phone and WhatsApp
*2. Appointments & Coordination*
- Schedule, confirm and reschedule doctor appointments
- Manage OPD tokens and maintain doctor-wise appointment list
- Coordinate with doctors, nurses, lab, pharmacy and billing department
- Inform patients about waiting time and consultation fees
*3. Billing & Documentation*
- Collect consultation fees, handle cash / UPI / card payments
- Prepare bills, receipts and daily collection reports
- Maintain visitor register, admission/discharge records, and courier log
- Ensure confidentiality of patient information
*4. Administrative & Emergency Support*
- Answer phone calls and handle emergency enquiries
- Maintain clean, calm and hygienic reception area
- Handle patient complaints politely and escalate to Front Office Manager if needed
- Support during emergency admissions
*Requirements & Skills:*
- Qualification: / Any Graduate UG&PG (Diploma in Hospital Admin preferred)
- Experience: 0-3 years (Hospital / Clinic experience preferred, freshers can apply)
- Must have: Good communication in Tamil & English, Basic Computer & MS Excel, HMS knowledge
- Soft Skills: Compassionate, patient, well-groomed, able to work under pressure
- Ability to work in shifts (Morning / Evening / night/Rotational)
*Salary:* ₹12,000 - ₹15,000/month + Shift Allowance (as per experience)
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
