Role Summary
To handle customer queries related to business functionalities such as accounting, inventory, and payroll, and provide accurate solutions to ensure effective software usage.
Key Responsibilities
- Interact with customers to understand functional queries related to accounting, inventory, and payroll
- Provide support through calls, email, WhatsApp, and remote access
- Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation
- Log accurate ticket details, updates, and call outcomes in CRM
- Resolve queries related to business processes, transactions, and reports
- Guide customers on proper usage of accounting, inventory, and payroll features
- Maintain clear and professional communication with customers
- Provide timely updates and ensure proper resolution
Skills Required
- Basic Accounting Knowledge
- Problem-Solving Ability
- Good Communication Skills
- Learning Attitude
- Inclination towards Accounting and Business Processes
Eligibility Criteria
- Fresher
- Commerce background preferred (B.Com M.com or equivalent)
- Basic knowledge of accounting concepts
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
