Collection Supervisor/Collection Manager :-
- Team Management: Supervise and lead a team of collection specialists, providing day-to-day direction, support, and performance feedback.
- Performance and Targets: Monitor team performance against collection targets and key metrics, implementing strategies to optimize recovery rates.
- Training and Coaching: Train and mentor staff on effective collection techniques, negotiation, and communication skills.
- Operational Oversight: Oversee daily collection activities, ensuring they are handled efficiently and all administrative tasks are completed accurately and on time.
- Problem Resolution: Handle and resolve escalated customer issues, negotiations, and complex cases to find suitable payment solutions.
- Compliance: Ensure all collection activities comply with company policies, legal requirements, and regulations.
- Reporting: Prepare and present regular performance reports, data, and insights to senior management.
- Strategy Development: Develop and implement effective collection strategies to improve efficiency and maximize debt recovery.
- Collaboration: Coordinate with other departments, such as legal and finance, to resolve issues.
Job Type: Full-time
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
