Job Description – Customer Care Executive (Bajaj Workshop, Baddi)
Position: Customer Care Executive
Location: Baddi, Himachal Pradesh
Department: Service / Workshop Operations
Organization: Bajaj Authorized Service Workshop
Job Summary
We are looking for a dynamic and customer-focused Customer Care Executive to join our Bajaj Workshop team at Baddi. The candidate will be responsible for handling customer interactions, service reminders, follow-ups, feedback collection, and ensuring an excellent customer experience throughout the service journey.
Key Responsibilities
* Attend incoming customer calls and address service-related queries professionally.
* Make outbound calls for service reminders, appointment booking, and customer follow-ups.
* Coordinate with service advisors and workshop staff for timely customer updates.
* Handle customer complaints and ensure prompt resolution.
* Collect customer feedback after service and maintain customer satisfaction records.
* Maintain and update customer databases and service records.
* Inform customers about service campaigns, offers, and promotions.
* Ensure timely communication regarding vehicle delivery status and service progress.
* Prepare daily and monthly customer interaction reports.
* Maintain high standards of customer satisfaction and retention.
Required Skills
* Good communication skills in Hindi and English.
* Basic computer knowledge (MS Office, email, CRM/software usage).
* Strong interpersonal and customer handling skills.
* Ability to work under pressure and manage multiple tasks.
* Positive attitude and professional behavior.
Qualifications
* Minimum qualification: Graduate (preferred).
* Freshers with good communication skills can apply.
* Experience in automobile customer service, telecalling, or customer support will be preferred.
Experience
* 0–3 years experience in customer care, telecalling, or automobile service industry.
Salary & Benefits
* Salary: As per experience and industry standards
* Performance incentives
* Career growth opportunities
* Training and development support
How to Apply
Contact: 9736007085
Location: Bajaj Workshop, Baddi, Himachal Pradesh
Preferred Candidate Profile:
✔ Experience in automobile dealerships/workshops will be an added advantage
✔ Immediate joining preferred
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
