Job Description
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Job Title: Tech Support Executive/ IT Helpdesk Engineer
Location: Pune
Experience: 0 – 2 yrs
Educational Qualification: Graduate/ Post Graduate
Work Mode: Hybrid
About the department:
The Information Technology team enables business excellence by delivering reliable systems, seamless digital solutions, and robust infrastructure. The team ensures operational efficiency, data security, and continuous innovation to support organizational growth.
What’s in it for you?
This role lies in delivering strategic impact combined with hands-on execution, ensuring that initiatives are not only well-conceived but also effectively implemented.
Role Description:
Provide technical support for our employees by managing and maintaining desktop hardware, software, and systems.
Key Result Areas:
Desktop Support:
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Install, configure, and maintain all the end-user devices
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Troubleshoot and resolve issues related to hardware, software, Printers, and basic networking
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Assist users with basic and advanced technical support (e.g., OS installations, updates, and software configurations)
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Onboarding & Offboarding (Set up and install new endpoints, software, and peripherals)
Troubleshooting & Issue Resolution:
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Respond promptly to helpdesk tickets and provide timely resolutions to technical issues
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Diagnoses, troubleshooting, and resolve both hardware and software-related problems
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Support users with network connectivity issues and VPN configurations
System Maintenance & Upgrades:
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Perform routine maintenance on systems & ensure up-to-date security patches, Antivirus application and software updates
Documentation & Reporting:
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Maintain an inventory of Endpoint (DTP/LTP) used within the organization
Required Competencies, Skills, and Experience
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Strong understanding of computer systems, networks, and troubleshooting techniques
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Knowledge of ITSM/ITIL Foundation is must
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Use of ticketing systems, remote desktop tools, and diagnostic software
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Familiarity with operating systems like Windows, macOS
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Technology Proficient (MS Office)
Hiring Process:
Your interaction with us will include, but not be limited to,
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Technical / HR Interviews
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Assessment
