About the Role
We're looking for someone who enjoys speaking with customers and creating positive customer
experiences.
As a Customer Success Executive, you'll connect with customers after they purchase from us,
understand their experience, resolve concerns wherever possible, and help strengthen
long-term customer relationships.
You'll primarily interact with existing customers and contribute directly to our customer
experience initiatives.
If you enjoy communication, relationship building, and working toward measurable goals, we'd
like to hear from you.
Responsibilities
● Contact existing customers after purchase
● Build strong customer relationships
● Understand customer experience
● Resolve or escalate customer concerns
● Maintain CRM records
● Coordinate with internal teams
● Share customer feedback
● Achieve monthly customer engagement targets
Requirements
● Graduate in any discipline
● 1–2 years in Customer Service, Telecalling, Customer Success or BPO
● Good spoken Hindi
● Good spoken English
● Comfortable with outbound customer calls
● Basic Excel knowledge
● Positive attitude
● Willingness to learn
Preferred Experience
Customer Support
Telecalling
Customer Success
Retention
Inside Sales
Collections
BPO
What We Offer
● Performance-driven culture
● Stable career growth
● Ownership and responsibility
● Learning opportunities
● Structured training
● Friendly work environment
Why Join Us?
Unlike traditional customer support, this role gives you ownership of customer relationships and
measurable impact on the company's growth. You'll work closely with multiple teams, develop
valuable communication skills, and build a career in Customer Success within a
performance-oriented environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid sick time
Work Location: In person
