About SolarSquare:
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
Know us a bit better through these links:
Elevation - Podcast with SolarSquare Founders
Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
The Climate Conversations ft Solar Square
Elevation Capital - SolarSquare
Job description –Customer Success Executive plays a critical role in ensuring customer satisfaction and
addressing escalated issues within a B2C domain. This role requires a high level of customer service skills,
problem-solving abilities, and a strong understanding of the solar industry. The Escalation Manager will
be responsible for managing and resolving complex customer complaints, coordinating with internal
departments, and implementing strategies to prevent future escalations. The ideal candidate will have
excellent communication skills, strong leadership qualities, and a passion for delivering exceptional
customer experiences.
Requirement –
o Bachelor's degree, related field experience in customer handling and customer escalation
management.
o Exceptional problem-solving and conflict resolution skills, with the ability to remain calm under
pressure.
o Excellent communication and interpersonal skills, with the ability to build rapport and effectively
communicate with customers and internal stakeholders.
o Strong organizational and time management abilities, with the capability to prioritize tasks and
meet deadlines.
o Proficiency in using customer relationship management (CRM) software and other relevant tools.
