Position: Customer Care Executive (Service)
Location: Pollachi
Company: Kia Dealership
Experience: 1–2 Years (Automobile Industry Preferred) / Freshers are also welcome to apply
Salary: As per Market Standards
Job Type: Full-Time
Job Summary
We are looking for a customer-focused and enthusiastic Customer Care Executive to join our Kia Service team in Pollachi. The ideal candidate will be responsible for handling customer interactions, service follow-ups, appointment scheduling, and ensuring a high level of customer satisfaction. Candidates with experience in the automobile industry are preferred; however, freshers with excellent communication skills are encouraged to apply.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Schedule service appointments and coordinate with the service team.
- Follow up with customers after vehicle service to collect feedback.
- Address customer complaints and ensure timely resolution.
- Maintain accurate customer records and update CRM systems.
- Inform customers about service campaigns, offers, and reminders.
- Coordinate with Service Advisors to ensure smooth customer communication.
- Achieve customer satisfaction (CSI) targets and maintain service quality standards.
- Prepare daily and monthly customer follow-up reports.
Required Skills
- Good verbal communication skills in Tamil (English is an added advantage).
- Basic computer knowledge (MS Office and CRM software).
- Strong interpersonal and customer handling skills.
- Positive attitude and problem-solving ability.
- Ability to work in a team and handle multiple tasks.
Eligibility
- Education: Any Graduate / Diploma
- Experience: 1–2 years in the automobile industry preferred; Freshers can also apply.
- Local candidates from Pollachi or nearby areas are highly preferred.
Benefits
- Salary as per market standards.
- Performance incentives (if applicable).
- Career growth opportunities.
- Training and skill development.
- Friendly and professional work environment.
Preferred Candidate Profile:
- Experience in automobile dealership customer care is an added advantage.
- Excellent communication and customer relationship skills.
- Immediate joiners will be preferred.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
