Job Description – Customer Service Representative (CSR)
About Company
Media NV was established in 2014 and is headquartered in North America. We are a multinational company with offices in Ahmedabad and Chandigarh. At Media NV, we believe in working as a family and building innovative products using the latest technologies in the market.
Our team is passionate, driven, and committed to delivering excellence. We combine creativity, technology, and innovation to help businesses grow and build a strong online presence.
Job Details
Designation: Customer Service Representative (CSR)
Location: Ahmedabad
Employment Type: Full-Time
Working Days: Monday to Friday
Educational Qualification
We are looking for candidates with any of the following qualifications:
- BCA / MCA
- B.Tech / M.Tech
- B.Sc IT / BE Computer
- B.Com / M.Com
- LLB
- Any equivalent graduate degree
Roles & Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers/clients at all times.
- Respond promptly and professionally to customer/client inquiries.
- Communicate with customers/clients through various channels including calls, emails, and chat.
- Acknowledge customer/client concerns and provide appropriate resolutions.
- Understand company products and services thoroughly to answer customer questions effectively.
- Maintain records of customer/client interactions, comments, transactions, and complaints.
- Coordinate with internal teams and colleagues whenever required.
- Provide feedback to improve customer service processes and efficiency.
Required Skills
- Excellent listening and communication skills.
- Strong written and verbal English communication.
- Good interpersonal and problem-solving abilities.
- Ability to stay calm and professional while handling customer concerns.
- Comfortable using computers and customer support tools.
- Positive attitude with a willingness to learn and grow.
- Prior customer service/support experience will be an added advantage.
Why Join Media NV?
- Competitive salary package.
- Guaranteed incremental growth.
- Share options.
- Health insurance benefits.
- 5-day work culture.
- Monthly team dinners.
- Regular team outings and gatherings.
- Excellent working and learning environment.
- Generous leave policy.
- Rewards and recognition programs.
- Strong career growth opportunities.
Office Address
Corporate House 3, Shreeya Amalga,
Opp. Avalon Hotel, Thaltej,
Ahmedabad – 380059
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
