- Serve as the primary point of contact for assigned customers to ensure successful onboarding, adoption, and satisfaction.
- Proactively identify and resolve customer issues or concerns with empathy and efficiency.
- Monitor customer health metrics and develop strategies to improve retention and engagement.
- Collaborate with cross-functional teams including Sales, Product, and Support to deliver a cohesive customer experience.
- Provide product training and support to customers via calls, chats, and emails.
- Collect customer feedback and relay insights to relevant internal teams.
- Maintain accurate records of customer interactions using CRM tools.
- Drive customer advocacy through testimonials, case studies, and referrals.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
