Job Summary
We are looking for enthusiastic and customer-focused BPO Voice Process Executives who are fluent in Malayalam and Tamil. The candidate will be responsible for handling customer calls, resolving queries, and ensuring a high level of customer satisfaction.
Roles & Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information.
- Understand customer requirements and offer appropriate solutions.
- Maintain high-quality customer service standards.
- Record customer interactions and update CRM/software accurately.
- Escalate complex issues to the concerned department when required.
- Achieve daily productivity and quality targets.
- Follow company policies and standard operating procedures.
Required Skills
- Excellent verbal communication in Malayalam and Tamil.
- Basic English communication will be an added advantage.
- Good listening and interpersonal skills.
- Customer service orientation with problem-solving ability.
- Basic computer knowledge (MS Office, Email, Internet).
- Ability to work in a fast-paced environment.
- Positive attitude and willingness to learn.
Eligibility
- Any Graduate / Diploma / Higher Secondary (12th Pass).
- Freshers and experienced candidates are welcome to apply.
- Experience in Voice Process, Customer Support, or BPO is an added advantage.
Preferred Skills
- Strong communication and negotiation skills.
- Time management and multitasking abilities.
- Team player with a customer-first mindset.
- Ability to work rotational shifts (if required).
Benefits
- Competitive salary.
- Performance incentives.
- Training and career development.
- Friendly work environment.
- Growth opportunities within the organization.
Languages Required:
Tamil
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Inbound voice: 1 year (Preferred)
- Domestic voice process: 3 years (Preferred)
Language:
- Malayalam (Preferred)
- Telugu (Preferred)
- Hindi (Preferred)
Work Location: In person
