Job Title
Assistant Manager – Operations – Branch Head
Reporting To
Operations Head – Hamsa Rehab
Location
Hamsa Rehab – Royapettah & Thoraipakkam, Chennai
Role Purpose
The Assistant Manager – Operations is responsible for end‑to‑end operational management of the assigned branch, ensuring smooth daily functioning, achievement of business numbers, effective staff handling, and timely submission of MIS and monthly presentations to management.
Key Responsibilities1. Branch Operations Management
- Oversee day‑to‑day operations of the rehabilitation centre, ensuring smooth workflow in OP, IP, therapy and support services.
- Ensure adherence to all standard operating procedures (SOPs) related to registrations, billing, documentation, therapy scheduling and patient movement.
- Coordinate with front office, nursing, physiotherapy, housekeeping, transport and other support departments to maintain seamless service delivery.
- Monitor patient waiting time and overall patient experience, and escalate issues to Centre Manager where required.
2. Business Numbers and Performance
- Track daily, weekly and monthly business numbers (OP footfall, IP census, therapy sessions, package conversions, collections, AR, etc.).
- Work with clinical and non‑clinical teams to drive achievement of branch revenue and collection targets.
- Support local marketing and referral activities planned by management to improve footfall and brand visibility.
- Identify areas of revenue leakage or process gaps and propose corrective action plans.
3. Staff Handling and Team Management
- Oversee attendance, shift allocation and duty rosters for all branch staff in coordination with HR.
- Ensure discipline, grooming, and professional behaviour of staff in line with Hamsa Rehab policies.
- Conduct regular team briefings (daily/weekly huddles) to communicate targets, updates and operational issues.
- Provide on‑the‑job guidance and basic training to front office, coordinators and support staff to maintain service quality.
- Coordinate with HR for manpower requirements, onboarding, performance feedback and employee engagement activities.
4. MIS, Reporting and Monthly Presentation
- Prepare and update daily/weekly/monthly MIS reports for the branch (volumes, revenue, collections, cancellations, patient feedback, etc.).
- Analyse MIS data to highlight trends, issues and improvement areas for operations and business.
- Compile and present monthly branch performance presentation to senior management, including key KPIs, highlights, challenges and action plans.
- Ensure accuracy and timeliness of all reports submitted to Centre Manager / Operations Head / Finance.
5. Quality, Compliance and Patient Experience
- Ensure implementation of quality standards, infection control practices and safety norms across the branch.
- Monitor adherence to documentation protocols (consents, assessment forms, progress notes, discharge summaries, etc.).
- Address patient and attendant complaints promptly; record feedback and coordinate for resolution with concerned departments.
- Support internal audits and compliance checks; implement corrective actions as advised.
6. Coordination and Administration
- Act as the single point of contact for all operational matters of the branch with HO / main centre.
- Coordinate requirements related to materials, equipment, maintenance and IT support in consultation with Admin/IT teams.
- Ensure proper upkeep of the facility, signage, cleanliness and overall ambience suitable for rehabilitation patients.
- Support any new initiatives, process changes or projects rolled out by Hamsa Rehab management.
Qualifications and Experience
- Graduate / Post‑graduate in Hospital / Healthcare Administration, Business Administration or related field.
- 3–6 years of experience in healthcare / hospital / rehab operations, preferably with exposure to branch management.
- Experience in handling teams, preparing MIS and coordinating with multiple departments will be an added advantage.
Skills and Competencies
- Strong operations management and coordination skills.
- Good numerical ability and comfort with Excel / MIS reporting.
- People management skills – staff handling, conflict resolution, counselling.
- Good communication skills in English and Tamil; ability to interact with patients, attendants and doctors.
- Problem‑solving attitude and ability to work under pressure to meet targets.
- High level of integrity, ownership and customer‑service orientation.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
