JOB BRIEF
We are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.
ROLES AND RESPONSIBILITIES
- Attending,Understanding & responding to Customer queries/issues over chat.
-
Will be responsible for facing customers, gathering requirements and providing possible solutions.
-
Escalating the clients/ process to the manager.
Analyse and identify process changes or product enhancements required & suggest if any.
-
-
The candidate should have excellent written communication skills along with reading skills.
-
Should be active, energetic, and smart enough to understand the customer\'s queries.
-
Sharp understanding and memory of how software/product work.
-
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
JOB TYPE: FULL TIME
On time salary
inter- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
weekly de-stressing activities
